．Online Ticketing System: era Tickets
．Admissions with valid tickets only. Tickets will NOT be re-issued in case of loss or damage.
．Admissions are not permitted 5 minutes after the screening begins. Latecomers CANNOT refund or exchange their tickets. Please be on time for admission.
．All tickets won’t be refundable once they are used or redeemed. Partial refunds are also not possible.
．All VR tickets are refundable at least one day before screen day if they are not used or exchanged. Please go to the counter of VR FILM LAB for the refund. A 10% processing fee will be charged per refunded ticket.
．Procedure for ticket exchanges is the same as that of ticket refunds. Please follow the instructions above.
．In the event of natural disasters or force majeure events, VR FILM LAB may cancel screenings according to the instructions given by the Kaohsiung City Government. Immediate updates will be posted on our official website or Facebook fanpage.
．VR FILM LAB all rights to change the program due to unforeseen circumstances. Latest updates will be announced at the festival venues and on the official website.
．Please go to the counter of VR FILM LAB for ticket refunds/ exchanges.
．VR Screenings Customer Service: +886-965-720-635 (Office Hours: Tuesday Closed, Mon. to Fri. 14:00-20:00, Sat. to Sun. 10:00-20:00).